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We hope you will be satisfied with your purchase. If you still wish to return an item for any reason, you can do it within 14 days from the day you’ve received it.

Ways of return:

1. Free returns with Omniva parcel shops. With Omniva delivery you will receive return code. Return is free of charge. 

2. You can return an item at Rosme Lingerie shop Hanzas street 18, Riga;

3. You can return an item by sending it to SIA “NEW ROSME” (customer service), 18 Hanzas Street, Riga, LV-1045.

Returning items, refusal note must be added.

Conditions of return:

  • An item should be returned with its appearance unchanged, with no damage or wearing signs;

  • Original labels should be attached to an item;

  • Returning items, their original package should be covered by yet another package fit for transportation;

  • An item should be returned along with a refusal note.

Money refund:

We will refund the cost of your returned item within 14 days from the moment we receive your refusal note (providing the returned item has retained its original appearance). The payment will be refunded  to your credit card or your bank account that you used to pay for your purchase.

In case any questions arise, please contact our customer service either by writing to or by calling +371 67 559 041.