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Returns

RETURNS

If you're not happy with your online store order for any reason, we'll gladly accept returns or exchanges (in Rosme stores only) for items that are brand new, unused, and still have the original ROSME tags attached. Returned or exchanged items must be in their original condition, without being washed, dirty, or showing any signs of wear. However, if you wish to return items for any reason, you can do so within 14 days from the day you've received it

Free returns methods:

1. If the order is received through Omniva:

- You will receive a return code along with the notification of the delivered order; 

- You can use the return code at the parcel machine, selecting the option "Return shipment."


2. If the order is received through DPD:

- You can return the shipment using any DPD "Pick up" point

- A return label will be sent along with the order. The label must be affixed to the shipment you wish to return;

- If you did not received return sticker, you can easily schedule a pickup by a DPD courier: https://rmp.dpdgroup.com/033/rosmelingerie


3. Items can be returned to Rosme stores: 

- The list of stores can be found here.


IMPORTANT: A withdrawal form must be attached to the returned items!


Return conditions:

- Items must be returned in their original condition without damage, wear, or washing marks;

- Original tags must be attached to the items;

- The product must be returned with the cancellation form that was sent with the order or can be printed here.

Refunds:

We will refund the money for the returned product within 14 days from the moment you receive a notification that the order has been accepted for return (provided that the returned product corresponds to its original appearance). The payment will be refunded  to your bank account that you used to pay for your purchase.

In case any questions arise, please contact our customer service either by writing to [email protected] or by calling +371 67 559 041.