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Terms & Conditions

1. General Terms & Conditions, and Contact Information.

1.1 General Terms & Conditions

Any deals between SIA NEW ROSME, 18 Hanzas Street, Riga, LV1045, Reg. No. LV 40003138919 (hereinafter referred to as the “Seller”) and the Customer are governed only by these General Terms & Conditions (hereinafter referred to as “Terms & Conditions”) www.rosmelingerie.com.

1.2 Contact Information

You may contact us:

By e-mail: info@rosmelingerie.com or customerservice@rosmelingerie.com.

By phone: +371 67 559 041.

By sending a letter addressed to: SIA NEW ROSME, 18 Hanzas Street, Riga, LV-1045, Latvia.

2. General Terms of Use of Our Online Store.

2.1. When you create a profile in our online store, you transfer your personal data to us. We need your consent for processing  your personal data, otherwise you will, unfortunately, not be able to use our online store. The type and form of processing  your personal data are explained here: Privacy Policy.

2.2. Our goods are sold only in amounts intended for personal use.

3. Processing of Your Personal Data

3.1. Your consent to processing of your personal data is voluntary. However, we should indicate that if you disagree with this processing, then you will not be able to sign up and use our online store. All the other information about processing of data can be found in our Privacy Policy.

4. Orders.

4.1. Orders are made via the website www.rosmelingerie.com through registered user account.

4.2. Items in our online store are labelled in such a way that you get information about their size, colour, price, and materials they are made of.

4.3. When you make an order, select the item you want, apply the necessary size, colour, quantity, and any other properties.

5. How to Make Purchases in Our Online Store?

5.1. Add the item selected from our product range to the online shopping cart by clicking “Add to shopping cart”.

5.2. All items added to the shopping cart can be viewed by clicking on the “Shopping cart” in the upper right section of the website. Here you can also delete items or change their quantity.

5.3. If you want to purchase the goods in the shopping cart, click “Checkout”.

5.4. You have to sign up to our online store to purchase any items. After you sign up, you will have access to other options such as order summary, stored delivery addresses, and order history.

5.5. Select the delivery method you like and the address.

5.6. Then you can specify your payment method. Your payment options: payment with a payment card, payment via internet bank.

5.7. By pressing “Confirm Order” the Customer agrees to buy the selected Item and undertakes to pay the specified price of the goods and delivery.

5.8. Having received your order, the Seller will e-mail you an order confirmation with details of your order.

5.9 The Seller may contact you by phone (if you specify your phone number) or by e-mail to clarify any matters that are unclear with regard to your order and delivery.

6. Prices.

6.1. All prices in the online store are indicated in euro, including value added tax as per legal requirements. Moreover, there are shipment costs, the amount of which depends on the delivery and payment options you have selected. Such costs are specified separately.

6.2. The price at the end of the order is the final price. The Seller and the buyer are bound by this price. It cannot change even if the Seller later reduces or increases the price of the goods.

6.3. Despite that the Seller reserves the right, within the scope of applicable legislation, to adjust prices in the online store, to offer new products, offer or discontinue discounts.

7. Availability of Goods.

7.1. The goods offered in the online store are generally available. However, in some rare cases, when several customers order specific goods, it cannot be excluded that the goods may no longer be available. In this case, you will be notified immediately that the goods are not available. No agreement is concluded for the goods that are not available. Deliveries are made while items are available.

The sizes that are not available are highlighted in a different colour on the page than the sizes that are available.

8. Method of Delivery and Time of Delivery.

8.1. Any ordered goods are delivered only in the territory of Latvia, Lithuania and Estonia.

8.2. We offer delivery to any of Omniva or parcel machines, Latvian and Lithuanian post offices, your home or any Rosme Lingerie shop.

8.3. We will contact you, if any of the items is no longer available or cannot be shipped due to other reasons.

9. Payment Methods.

9.1. Your payment options are: payment with a payment card, payment via internet bank.

10. Shipping Costs.

10.1. We are shipping only to addresses located in the territory of Latvia, Lithuania and Estonia.

Shipping costs depend on the selected shipping method, for details see section Shipping Costs.

11. Right of Withdrawal..

11.1. You have the right to terminate the distance agreement within 14 working days following the reception of the goods.

11.2. In order to exercise the right of withdrawal, you have to hand over the goods and the filled withdrawal form to Rosme Lingerie shop at 18 Hanzas Street, Riga or send it to SIA NEW ROSME, 18 Hanzas Street, Riga, LV1045 no later than within 14 days of receiving the order. If the expiry of the period falls on a national holiday, the right of refusal shall be exercised until working day following the end of the period (inclusive). 

The withdrawal form should be sent together with the purchased item. You can find an electronic withdrawal form in section Returns & Exchanges, withdrawal form. 

11.3. You can use the item only to the extent necessary to try it out. The returned item should look exactly as it looked originally, should have no damages or signs of wearing. The item should have all the original labels and protective films attached. When returning an item, the original packaging of the item should be packed in other shipment packaging.

11.4. The money for the returned item will be refunded within 14 days of receiving the “notice of withdrawal”, provided that the returned item looks as it looked originally. Your payment will be refunded to your credit card or bank account, from which the payment for the purchase was received.

12. Guarantee.

12.1. You can submit a complaint regarding defects in the purchased items in accordance with the Latvian Consumer Rights Protection Law. We will refund you any money paid for a defective item to your bank account.

12.2. The item may be returned to 18 Hanzas Street, Riga, to the Rosme Lingerie shop, or you can send it to SIA New Rosme, 18 Hanzas Street, Riga, LV1045. The item should be sent together with the withdrawal form. Any complaint will be examined within 14 days from receiving it. The Seller will inform the Customer of its decision. If the decision is positive, the Seller will refund the value of the item to the Customer by transfer to the Customer’s bank account. If the complaint is not considered justified, an opinion will be sent offering to receive the item back in the Rosme Lingerie shop, Hanzas 18, Riga.

12.3. Each delivery note will be sent to the customer together with the order. The Seller shall not be responsible for any incorrect data in the delivery note, which have been entered by the customer.

13. Copyright.

13.1. The content of this website, including any photos, videos and texts are protected by the copyright law and other laws. These images, videos and texts are intended for private use only.

14. Changes to these Terms & Conditions.

14.1. These Terms & Conditions have been drawn up in accordance with regulatory enactments of the Republic of Latvia.

All the disagreements relating to these Terms & Conditions shall be solved through negotiations. If it is impossible to reach an agreement, any conflicts shall be solved in a court of the Republic of Latvia as prescribed by laws and regulations.

The Parties shall be released from the responsibility under these Terms & Conditions, if their performance is not possible due to force majeure.

14.2. The Seller reserves the right to amend and supplement these Terms & Conditions unilaterally at any time without a prior notice by publishing them on www.rosmelingerie.com, in section “Terms & Conditions”. The Buyer shall be bound by the Terms & Conditions, which are in force at the time of ordering goods and services. The Buyer must read the Terms & Conditions of www.rosmelingerie.com prior to making each purchase.

15. Responsibility.

15.1. The customer shall be liable for authenticity of the data provided in the signup form. If false information is provided in the signup form, the Seller shall not be responsible for it or its consequences, but is entitled to request from the Customer compensation of direct losses.

The Customer, who has signed up to the online store www.rosmelingerie.com, is fully responsible for all his/her actions.

The Customer shall be liable for security of his/her credentials. If Customer’s credentials are used by any third party, the Customer shall be responsible for that.

15.2. In all possible conflict situations, the Seller shall be free from any liability, if the Customer is inflicted losses, because, despite the Seller’s recommendation, the Customer has not read these Terms & Conditions, when he/she assumed the liabilities, although such an opportunity has been provided to him/her. Seller is not responsible for the Buyer's decision to purchase Goods on the basis of images.

 In case of any losses the guilty party shall compensate direct losses to the other party.



In force from: 01 December 2019.